Azura Credit Union has 11 branches, with the 12th currently under construction throughout northeast Kansas. Several locations were the product of previous acquisitions of other credit union facilities and thus lacked a consistent identity.
HTK was retained to evaluate existing corporate brand standards and identify a plan for implementing brand standards throughout their facilities through phased renovations of each facility.
Additionally, Azura is beginning to transition to a modern model of banking, called retail banking.
This new model creates a welcoming lobby with self serve features as well as a banking specialist for customer support. Projects have ranged from small interior remodels to retrofit new ITM machines to full renovations to the customer experience in the banking location.
Industry:
Learn more about our services and offerings.